Publix Super Markets #53

Publix’s mission statement, decoded : A company’s mission statement should stand the test of time. It should be clear and concise, but provide a good idea of what’s most important to the company. You might have seen or heard Publix’s mission statement before, but you may not know the story behind it. There’s value in our mission : You could walk into a Publix blindfolded and know where you are even before you take the blindfold off! Why is that? What’s so different about Publix? It smells like fresh baked bread. It sounds friendly and welcoming. It just feels different. Our stores are special because of our people, products, services and the overall shopping experience. Customer service plays a big role in what makes us stand out. And at Publix, customer service is making sure a variety of quality products are in stock and on the shelf, providing a clean store for customers to shop in, and having well-trained, efficient, friendly and knowledgeable associates ready to answer questions. Customers let us know we’re doing the right thing by making us No. 1 in Temkin’s Customer Experience rating, ranking us among the country’s favorite supermarkets on marketforce.com, and through various other awards and acknowledgements. But it’s up to each Publix associate to make sure we keep it up. Customer value at Publix is different than any place else, and it’s important we continue what our founder, Mr. George, started by doing the right thing for our customers.